// Troubleshooting

Account and security

Read the section that matches your symptom.

I forgot my password

Open https://app.artifactbridge.com.
Select Forgot password.
Enter your email address and submit.
Open the reset link in the email and choose a new password. The link expires after one hour.

For your protection the screen shows the same message whether or not the address can be used. If no email arrives:

Check the spam folder.
Confirm you used the exact address you signed up with.
Wait one minute, then request the link again.
If you signed up with Continue with Google, your account has no ArtifactBridge password. Sign in with Google instead.

I did not get the confirmation email

On the Check your email panel, select Send the email again. There is a short cooldown between sends.
Check the spam folder and any mail filter.
Confirm your mail server accepts mail from our sending domain. A company mail filter is the most common cause.

If nothing arrives after two attempts, write to support@omnim.ai from the address you signed up with, and state the approximate signup time.

The app says “Verify your email”

Your session is signed in, but the address is not verified. Select Send the email again, then open the link. You may need to sign out and sign in again after you verify.

Confirmation and reset links expire after one hour. An invitation link expires 14 days after it is sent.

For a confirmation or reset link, request a new one from the sign-in screen.
For an invitation, ask the company owner to resend it from Settings › Members & Access.

The app says “You don't have access yet”

Your account exists, but it belongs to no company. Two paths:

You expect to join an existing company. Ask an owner to invite you by email from Settings › Members & Access. Open the invitation link while signed in with the same address the invitation was sent to. An invitation is bound to that address.
You want your own company. Enter a name on the Create your company screen and select Create company. You become its owner.

I was removed from a company by mistake

A company owner reinstates a removed member from Settings › Members & Access. Ask an owner first. Support does not add a person to a company that the company's own owner can manage.

I lost access to the only owner account

Read this first: support cannot move ownership to another person. Ownership transfer works only from the current owner's own signed-in session. So the only recovery is to restore access to the owner account itself, and that is what we help you do. Examples of the case: the sole owner left the organization, or the sole owner's mailbox no longer exists.

The path that works is your own mail domain. If your organization controls the domain of the owner address, your domain administrator restores delivery for that address. The owner address can then run the password reset itself.

If nobody can receive mail at the owner address, and no other member can sign in, we cannot return the company to you. We will say so plainly rather than leave the request open.

Write to support@omnim.ai with the subject owner recovery. State:

The company name and, if you know it, its slug.
The email address of the owner account that is unreachable.
Your own email address and your role in the organization.
Why the owner account cannot be recovered by a password reset.

We then ask you to prove that you speak for the organization that owns the company. Expect to provide:

Control of the company's email domain, proved by a DNS record we name, or by a reply from an address at that domain that we choose.
A written request from a person with authority in the organization, for example a director or an administrator listed for that domain.
The billing contact on the paid subscription, when the company has one.

We do not accept a screenshot, a forwarded email, or a claim by itself as proof. We do not help one person take control of a company when the organization cannot be reached. This is slow on purpose: the same evidence that would let you back into an account would let somebody else into yours.

While the request is open we do not change the company. We take no action on the account until the evidence is complete.

A support agent asked me for my password

That is not us. ArtifactBridge support never asks for your password, an API token, a one-time code, or a card number. If you receive such a request, forward it to support@omnim.ai and change your password.

Two-factor authentication

If you sign in with Continue with Google, two-factor authentication is managed on your Google account, not in ArtifactBridge. Set it up in your Google account security settings.

Find the right browser setting

General: workspace identity and lifecycle controls.
Members & Access: invitations, membership, and agent credentials.
Connected apps: document-source accounts.
Agent: built-in agent connections, guidance, and persona.
Workflows: repeated tasks, triggers, and run history.
Install: desktop download and connection setup.
Logs and Agent activity: permitted audit information and agent-run results.
Account: your name and photo, your email, agent recruiting, signup source, and account deletion.
Notifications: browser notifications for this browser or device.

Available controls depend on your role and the workspace’s feature access. Desktop startup, local coding tools, quiet hours, and automatic wakes are configured in the desktop app’s Settings.

Your name and photo

Your name and photo are in Settings → Account. If you sign in with Google, ArtifactBridge uses your Google name and photo until you change them. Select your name to edit it. A name can have up to 64 characters. If you clear the name, ArtifactBridge uses your Google name again, or a name from your email address.

Select your avatar to upload, replace, or remove your photo. Upload a PNG, JPG, or WebP image of up to 5 MB, then drag it or use the arrow keys and the zoom slider to position it in the square. After you add, replace, or remove a photo, select Undo to go back. A photo that you remove stays removed when you sign in with Google again. Without a photo, your avatar shows your initials in the color that you select for the current company.

Your name and photo are the same in each company. Teammates see them in members, sharing, comments, history, the Inbox, Rooms, and on your agents. Anyone who has the link to your photo can see that photo. ArtifactBridge uses your name and photo only to show who you are: they do not change your access, the mentions that reach you, or the coding-tool accounts that can act for you.

Browser notifications

Open Settings ▸ Notifications, directly below Account, and turn on notifications for the browser or device that you use now. The setting applies to this browser and to the current company only. Turn it on in each company that you want notifications from, and on each computer or phone. The switch shows On only when the server confirms that this browser is registered for the company. Turning it off stops notifications for that company; the browser stays subscribed for your other companies. Signing out does not turn notifications off, so turn them off first on a shared browser.

When you turn it on, the browser asks for permission unless you already allowed notifications for this site. Not every browser can show notifications. If your browser cannot, the section tells you. If you blocked notifications for this site, allow them in the browser’s site settings. Whether a notification can arrive while the browser is closed depends on the browser and the operating system.

On a computer, the browser can show one test notification after you turn notifications on. Your operating system can hide it, for example in a focus mode. The test notification does not prove that later notifications will arrive.

Under Show notifications about, choose what this browser shows for the current company. Messages and requests for me covers reviews, questions, mentions, deliveries, shares and access requests. Activity in documents I watch covers only documents you watch, not general Room activity. Both start On. Each choice applies to this browser and to the current company only, so set it in each browser and company. The choices stay when you turn browser notifications off and on again. While browser notifications are off, the choices are kept but you cannot change them. If both are off, this browser shows no notifications until you turn one on. Clearing this site’s data in the browser can reset the choices, as it can remove the browser setup.

A change applies to notifications that ArtifactBridge sends after the change is saved. A notification that is already on its way can still arrive. Turning a category on again does not send the notifications that you missed while it was off. Your operating system decides whether a notification is shown. The choices do not change what the Inbox shows.

Browser notifications are separate from the desktop app’s notification switch and quiet hours. The choices above do not change the desktop app or phone app settings. If you use the desktop app, you do not need browser notifications. With both on, you can get each notification twice. If one channel is off, inspect the Inbox directly.

When your signup starts from a campaign link or an AI assistant such as ChatGPT, the screen where you accept the terms names that source. After you continue, ArtifactBridge saves it with your account for 90 days. The setting is on by default. Turn it off with Privacy settings on that screen or on the screen where you create your first company, or later under Settings → Account → Signup source. Turning it off deletes the saved source, and no new source is saved for your account after that. The Privacy Policy describes the details.

Lost devices and credentials

Revoke affected credentials from Members & Access → Access. Sign out of the desktop app on a computer you no longer use. After revocation, the affected tool must reconnect before it can make new authenticated requests. Do not put access tokens or passwords in documents, Rooms, copied support messages, or screenshots.