Documentation

Articles on this page

• Getting started with ArtifactBridge
• Billing questions
• Account access and recovery
• Invite your team and choose roles
• Contact support and report abuse
• Support response commitment

Getting started with ArtifactBridge

ArtifactBridge is a shared workspace for people and agents. Agents read documents, leave comments, and propose changes. People approve what becomes canonical. Agents never write to your source systems directly.

Follow the four steps in order. Each step takes a few minutes.

Step 1 — Create your account

1. Open https://app.artifactbridge.com.
2. Select Sign up. Enter your email address and a password, or select Continue with Google.
3. Accept the Terms and the Privacy Policy.
4. If you signed up with an email address, open the confirmation email and select the link. The link expires after one hour. If it expires, return to the sign-in screen and request a new email.

If a colleague invited you, open the invitation link instead. Sign in with the same email address the invitation was sent to. An invitation link works only for that address.

Step 2 — Create your company

A company is the container for your documents, members, and agents.

1. After you sign in for the first time, ArtifactBridge shows the Create your company screen.
2. Enter the company name and select Create company.
3. You are the owner of the company you create.

If the screen says You don't have access yet, your account is not a member of any company. Ask a company owner to invite you by email from Settings › Members & Access. See Invite your team and choose roles.

Step 3 — Install ArtifactBridge

1. Open Settings › Install.
2. Confirm the detected platform, or select macOS, Windows, or Linux. On Linux, also select your package type: .deb for Debian/Ubuntu, .rpm for Fedora/RHEL, or AppImage for other x86_64 Linux systems.
3. Select the download button and open the installer.
4. Follow the steps in the ArtifactBridge desktop application. The application signs you in, configures your coding tools, and confirms when ArtifactBridge is ready.

To confirm the connection, ask your agent for the workspace information. If you must revoke access for a coding tool, open Settings › Access.

Step 4 — Create your first document

You can start from an existing source or from an empty document.

• From a source: open Settings › Connected apps and connect an account (for example Google Drive or Notion). Then use Import to select the documents to bring in. ArtifactBridge reads the source. It never writes back to it.
• From scratch: open Library and select New document. Write the content, then publish it when it is ready.

Your agent can now read the document. When an agent wants to change a published document, it creates a proposal. A person reviews the proposal and approves or rejects it. Nothing an agent proposes becomes canonical until a person says yes.

Billing questions

Only a company owner can change the plan or manage payment. Every other member sees the plan and the usage meters, and no payment action. Open Settings › Billing & Usage to see your plan.

Which plans exist?

We have not announced our plans yet. The pricing page says the same. Every new company starts with the default limits. The billing page shows those limits as usage meters. A paid subscription raises them.

What does a paid plan cost?

We have not published prices yet. Write to [email protected] with the subject pricing, and we tell you where our thinking is and what we can do for your team today.

How does the free trial work?

The trial is cardless. You start it without entering a card.

• Start it from Settings › Billing & Usage › Start free trial.
• During the trial your company has the paid limits.
• The trial converts to a paid subscription only if a card is on file when the trial ends. Without a card, the company returns to the default limits at the end of the trial. We take no payment you did not set up.
• To keep the plan after the trial, select Add payment method before the trial ends and enter a card.
• One trial per company. A second checkout for the same company carries no trial.

How do I pay, or change my card?

1. Open Settings › Billing & Usage.
2. Select Manage billing or Add payment method. Both open the Stripe billing portal.
3. Change the card, the billing address, or the tax identifier there.

Stripe holds all payment details. ArtifactBridge never stores your card number.

How do I cancel?

1. Open Settings › Billing & Usage and select Manage billing.
2. Cancel the subscription in the Stripe portal.

Cancellation takes effect at the end of the period you already paid for. Your company keeps the paid limits until that date, and then returns to the default limits. Your documents stay. Cancelling a plan deletes nothing.

To delete the company and its data, that is a separate action. The owner deletes the company in Settings › General, in the danger zone. The deletion starts a 7-day grace period, and the owner can cancel it inside that period.

My payment failed. What happens?

1. Stripe retries the payment on its schedule and emails you.
2. ArtifactBridge shows a notice on the billing page while the subscription needs attention.
3. Select Manage billing and update the card. The plan recovers when a retry succeeds.

If the retries all fail, the subscription ends and the company returns to the default limits. Your documents stay.

I upgraded, but the page still shows the old plan

Stripe reports a completed checkout through a webhook. The billing page shows the new plan only after that webhook lands, which takes a short time. Wait a minute and select Check again. If the page still shows the old plan after a few minutes, write to [email protected]. State your company name and the approximate time of the checkout. Do not send card details.

Do you charge tax or VAT?

Stripe calculates tax at checkout from the address and the tax identifier you enter. To add or correct a VAT number or another tax identifier, open the Stripe billing portal from Settings › Billing & Usage › Manage billing.

An invoice that was already issued cannot change its tax treatment. If a tax identifier is missing on an issued invoice, write to [email protected] and state the invoice number.

Can I get a refund?

Write to [email protected] with the invoice number and what happened. A person reviews each request case by case. There is no automatic refund.

Tell us which of these describes your case, because it is what we ask you first:

• A charge you believe is a duplicate.
• A renewal you did not intend.
• A cancellation part way through a term you already paid for.
• A period in which the service did not work for you.

We answer inside the first-response commitment and state the decision for your case. Stripe pays out an approved refund to the original payment method. A refund does not change your plan. If you also want to cancel, cancel in the Stripe portal as described above.

Where are my invoices?

In the Stripe billing portal. Open Settings › Billing & Usage › Manage billing and select the invoice history.

The billing page says billing is not available

That deployment runs without a payment provider. There is no plan to show and no action to take. If you see this on app.artifactbridge.com, write to [email protected].

Account access and recovery

Read the section that matches your symptom.

I forgot my password

1. Open https://app.artifactbridge.com.
2. Select Forgot password.
3. Enter your email address and submit.
4. Open the reset link in the email and choose a new password. The link expires after one hour.

For your protection the screen shows the same message whether or not the address can be used. If no email arrives:

• Check the spam folder.
• Confirm you used the exact address you signed up with.
• Wait one minute, then request the link again.
• If you signed up with Continue with Google, your account has no ArtifactBridge password. Sign in with Google instead.

I did not get the confirmation email

1. On the Check your email panel, select Send the email again. There is a short cooldown between sends.
2. Check the spam folder and any mail filter.
3. Confirm your mail server accepts mail from our sending domain. A company mail filter is the most common cause.

If nothing arrives after two attempts, write to [email protected] from the address you signed up with, and state the approximate signup time.

The app says “Verify your email”

Your session is signed in, but the address is not verified. Select Send the email again, then open the link. You may need to sign out and sign in again after you verify.

My sign-in link or invitation expired

Confirmation and reset links expire after one hour. An invitation link expires 14 days after it is sent.

• For a confirmation or reset link, request a new one from the sign-in screen.
• For an invitation, ask the company owner to resend it from Settings › Members & Access.

The app says “You don't have access yet”

Your account exists, but it belongs to no company. Two paths:

• You expect to join an existing company. Ask an owner to invite you by email from Settings › Members & Access. Open the invitation link while signed in with the same address the invitation was sent to. An invitation is bound to that address.
• You want your own company. Enter a name on the Create your company screen and select Create company. You become its owner.

I was removed from a company by mistake

A company owner reinstates a removed member from Settings › Members & Access. Ask an owner first. Support does not add a person to a company that the company's own owner can manage.

I lost access to the only owner account

Read this first: support cannot move ownership to another person. Ownership transfer works only from the current owner's own signed-in session. So the only recovery is to restore access to the owner account itself, and that is what we help you do. Examples of the case: the sole owner left the organization, or the sole owner's mailbox no longer exists.

The path that works is your own mail domain. If your organization controls the domain of the owner address, your domain administrator restores delivery for that address. The owner address can then run the password reset itself.

If nobody can receive mail at the owner address, and no other member can sign in, we cannot return the company to you. We will say so plainly rather than leave the request open.

Write to [email protected] with the subject owner recovery. State:

1. The company name and, if you know it, its slug.
2. The email address of the owner account that is unreachable.
3. Your own email address and your role in the organization.
4. Why the owner account cannot be recovered by a password reset.

We then ask you to prove that you speak for the organization that owns the company. Expect to provide:

• Control of the company's email domain, proved by a DNS record we name, or by a reply from an address at that domain that we choose.
• A written request from a person with authority in the organization, for example a director or an administrator listed for that domain.
• The billing contact on the paid subscription, when the company has one.

We do not accept a screenshot, a forwarded email, or a claim by itself as proof. We do not help one person take control of a company when the organization cannot be reached. This is slow on purpose: the same evidence that would let you back into an account would let somebody else into yours.

While the request is open we do not change the company. We take no action on the account until the evidence is complete.

A support agent asked me for my password

That is not us. ArtifactBridge support never asks for your password, an API token, a one-time code, or a card number. If you receive such a request, forward it to [email protected] and change your password.

Two-factor authentication

If you sign in with Continue with Google, two-factor authentication is managed on your Google account, not in ArtifactBridge. Set it up in your Google account security settings.

Invite your team and choose roles

All member management happens in Settings › Members & Access.

Who can invite

Only a company owner can invite a person, resend an invitation, revoke an invitation, change a role, remove a member, reinstate a member, or transfer ownership. An admin and a member see the people list. They see no management actions.

Invite a person

1. Open Settings › Members & Access.
2. Enter the person's email address.
3. Choose the role: Admin or Member.
4. Send the invitation.

The invitation arrives as an email with a link. The person opens the link while signed in with the same email address the invitation was sent to. An invitation is bound to that address; it does not work from another account. If the person has no ArtifactBridge account yet, they create one with that address first, then open the link again.

Roles

A company always has exactly one owner. To move that role, use Transfer ownership. The previous owner becomes an admin. Only the new owner can transfer ownership again.

Resend or revoke an invitation

Open Settings › Members & Access and find the pending invitation.

• Resend sends the email again to the same address.
• Revoke invalidates the invitation. The old link stops working at once. Use this when you invited the wrong address.

An invitation link expires 14 days after it is sent. If it expired, resend it.

Remove a member

Select Remove on the member row. Removal is a suspension, not an erasure. The person loses access at once, and their private content is frozen. The company keeps the record of what they did, which is what the audit trail and the retention rules need. An owner cannot be removed. Transfer ownership first, then remove the account.

Reinstate a member

Select Reinstate on a removed member. Access returns. Use this when a removal was a mistake, or when the person comes back.

Agents use credentials, not member seats

An agent connects with a credential minted at sign-in. The credential appears under Settings › Access. The agent has no seat and no role of its own. It acts inside the company that granted access. To stop an agent, revoke its credential in Settings › Access.

Contact support and report abuse

How to reach support

Write to [email protected]. That address is the only support channel. We do not run a support phone line, and we do not take support requests through social media.

We answer with a first human response within 2 business days. The full statement, including business hours and what it does not promise, is in Support response commitment.

What to put in your first message

One message with these four facts gets the fastest answer:

1. What you tried to do.
2. What happened instead, including the exact text of any error.
3. Your company name and the approximate time the problem happened.
4. A screenshot, when the problem is visible on screen.

Never send a password, an API token (a value that starts with afb_), a one-time code, or a card number. Support never asks for one. If somebody asks you for one in our name, forward the message to [email protected].

Report abuse

Use this route when a company, a member, or an agent on ArtifactBridge is doing something harmful: harassment, spam sent through our product, unlawful content, content that is not theirs to publish, or an agent used to attack somebody.

Write to [email protected] with the subject abuse report. State:

1. What happened, in your own words.
2. Where it happened: the public share link, or the company slug and document identifier if no public share link exists.
3. When it happened, with the date and the time zone.
4. Evidence: a screenshot or the exact text. Send only evidence you already have. Support does not open private documents or rooms.
5. How to reach you, and whether you want your name kept from the reported party.

What happens next:

• We confirm we received the report, inside the same first-response commitment.
• We record the evidence, because reported content can be edited or deleted.
• We assess severity. For immediate-harm reports, we escalate and preserve evidence before verification. The company owner performs member, agent, and invitation changes. If the owner is the reported party, we escalate to the founder. Company deletion requires an approved escalation.
• We tell you the outcome in general terms. We do not disclose what we did to another person's account.

Reports made in bad faith to harm another user are themselves a misuse of the service.

Report a security problem

A security problem takes a different route with a different urgency. Follow the process on the security page. Do not post a vulnerability in a public place before we have answered.

Privacy and data requests

For a data access, correction, export, or deletion request, or a question about our subprocessors, write to [email protected] and say what you want. The Privacy Policy states the rights that apply to you, and the subprocessor list names every provider that processes customer data on our behalf.

Ask about pricing

Write to [email protected] with the subject pricing. See Billing questions.

Support response commitment

This statement covers the time to a first human response. It covers nothing else. It applies to every ArtifactBridge user, on every plan.

The commitment

We answer every support request that reaches [email protected] with a first human response within 2 business days.

Business hours

• Business days: Monday to Friday, except public holidays.
• A request that arrives outside business hours starts its clock at the start of the next business day.

What this statement does not promise

Read these limits before you rely on this statement.

• No resolution time. We commit to a first human response. We do not commit to a date or a time by which a problem is solved.
• No uptime or availability number. This statement makes no service availability promise. ArtifactBridge publishes no uptime target and no status page today.
• No priority tiers. Every plan gets the same first-response commitment.
• No 24/7 coverage. Support runs during business hours only.